If your questions are not answered here, email to firstname.lastname@example.org. Our support team are happy to help!
. Order Split Shipped: Check your order has not been split shipped in you Order Status
. Ordered from different warehouses: If you ordered from 2 different warehouse the order will have multiple shipments.
. We made a mistake: On rare occasions, an item maybe missed during packaging. We sincerely apologize for the mistake.
. Parcel damaged or items removed: The package seems modified or damaged and items may have fallen out.
If you have checked the status and there is only one shipment expected. Apply the after-sales service in my order.
1. Make a video or photo showing the issue and email to email@example.com. This is fair for both parties.
2. We will Contact You for more information or give you a response about your claim within 3 Business days.
3. If it is covered under our Guarantee; you will likely be asked to return the product to us. Responsibility for the payment of shipping charges is determined on a case by case basis; usually the shipping costs for warranty claims are shared between Smart ID and the customer.
If you purchase an item that include an electrical A/C connection, we will provide an adapter suitable for your country. If we didn’t send one or you received the incorrect adapter, please Contact us with your order number and we will send you the correct adapter asap.
|Payment Method||Refund Time Once Approved|
|PayPal Express Checkout||Within one business day|
|Credit Card||Refund within one business day, but bank processing may take 2-3 weeks to show in your account.|