If your questions are not answered here, email to techtribe@smartid.com.sg. Our support team are happy to help!

Secured Payment FAQ

Paypal provide 100% secured payment and money back guarantee for your purchase. Here you can find the common PayPal questions and answers. We recommend that you check with PayPal hosted Help Pages for further information or send us an email. We’ll be happy to assist you.

How do I exercise my right to PayPal Buyer Protection?

If you don’t receive your item, or the item is significantly different from its description on our page, you are covered by PayPal Buyer Protection . This covers up to the full purchase price plus original shipping charges. We recommend you to contact our customer service first, and only use this option after talking to us.

An item is covered by PayPal Buyer Protection if:

. You purchase the item on Smart ID.com.sg
. You use PayPal to pay for the item.
. You contact with us about the situation by using the email techtribe@smartid.com.sg.com.
. You file only one claim per PayPal payment.
. You open the case no later than 45 calendar days from the date of your PayPal payment and – if you need to – escalate it to a claim no more than 20 calendar days after you open your case.
. You meet the PayPal Buyer Protection requirements outlined in Section 13 of the PayPal User Agreement.

How do I contact PayPal Customer Service?
If you would like to speak with someone from PayPal, you can call them from the toll-free contact numbers listed for most of the countries.
Paypal Service Charge?
For customer care and convenient, Smart ID will absorb Paypal payment service charge (4.4%)
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