If your questions are not answered here, contact us @Smart ID. Our support team are happy to help!

Does Smart ID Provide Free Shipping?
YES, we provide Free Shipping using Standard Shipping service.
FREE Delivery Min Sum!
There will be a NO Delivery Charge. We try to provide the best shopping deals to all our customers.
We Do Not Ship To...!
China, South Sudan, Yemen and Syria.
How Can I Trace My Order?
Once your order is shipped, you will receive an email from us. Free Shipping using standard shipping will not have a tracking code. You can estimate delivery based on the estimated delivery times chart. For express shipping methods please Contact Us for best solution.
How Can I Track My Order?
Using Free standard shipping will not have a tracking code but you can easily check with your country’s postal services such as Singpost and Hong Kong Post

Tracking information takes 5-7 working days from the time of shipment to be updated.

How Do I Change My Delivery Address?
Please contact us as soon as you realize you need to change the delivery address, as once it is shipped, we cannot change the address. Contact Us Now!
How Long Will It Take For Delivery?

Total delivery time is split into two parts.

1. Processing time 1-2 business days normally: The time from when your payment is received to when we gather up all the items, do strict quality-control tests, and carefully package the items.

2. Shipping time 2-25 business days: This is the time that it takes for the package to be delivered by the couriers to the destination, this table shows delivery times for every shipping method and warehouse.

Out Of Stock Split Shipping: If an item is not in stock when the order is placed, processing will not begin until it has arrived. If you order multiple items, the order will be shipped separately, and items in stock will be sent first. Then when the others are in stock they will be sent separately to you.

How Do I Cancel An Order?

Please contact us as soon as you realize you need to cancel, as once it is shipped we cannot change the address. Contact Us Now!

Once it is shipped you can return it to us when it arrives, for a partial refund with our 3 Day Buyer Guarantee.

What Is Split Shipped?
If you order multiple items, the order will be split shipped and items in stock will be sent first. When the others are in stock, they will be sent separately asap.